If you can't find the answer or would like to talk to an advisor , please email info@citycruises.com or call our reservations department on +44 (0) 20 77 400 400.

The reservations office is open as follows:
Monday to Friday: 09.00 am to 7.00pm
Saturdays: 09.00 am to 5.00 pm
Sundays and Bank Holidays: 10.00 am to 4.00 pm

For private hires' please email privatehire@thamesjet.com - please be advised that the private hire team work Monday-Friday's only.