If you can't find the answer or would like to talk to an advisor, please email info@citycruises.com or call our reservations department on +44 (0) 20 77 400 400.
If you have a 3rd party gift voucher that you want to redeem, please contact + 44 (0) 203 876 1578.
The reservations office is open as follows:
Monday to Friday: 08.00 am to 6.00pm
Saturday, Sundays and Bank Holidays: 10.00am to 4.00pm
For private hires please email privatehire@thamesjet.com - please be advised that the private hire team work Monday-Friday's only.